FAQ's

Q: What are your opening hours?
We are open Monday to Friday 9am to 5:30pm
Q: Is there a cut-off time for same day orders?
Yes, please check on our individual product pages. Some products are longer lead times than others.
Q: Do you deliver to the exhibition halls at the NEC?
If you’re exhibiting at the NEC and you order your print from us we do our best to get your goods over to you. But unfortunately there are times when that isn’t possible. Sometimes we can leave work with show organisers in advance.
Q: Do you design and set-up artwork?
Generally we print what our customers provide us as long as it’s provided print-ready – but we do understand that not everyone is able to provide high quality print ready artwork. So we do offer some basic artwork set-ups via Canva. Artwork is chargeable. It is important to note that we do not offer same-day artwork services.
Q: What file formats do you accept?
We require PDF (print-ready). Please embed/outline fonts and include linked images. Include 3mm bleed where necessary and use the CMYK colourspace. Please find our artwork guide here: ICS Print Artwork Guide
Q: What resolution and color mode should I use?
Export at 300 dpi (at final size) in CMYK. Vector artwork is best for logos and text.